Hello,
I just installed Gpg4Win today on Win10 x64. It seemed to okay okay and I was able to do a test message in outlook.
However, I had a message in the inbox that was a couple months old, when I clicked reply, that’s when outlook would crash (every time). I looked for a .dmp or .mdmp file but couldn’t find one. I then disabled the plug-in and I could reply to the message just fine.
Any ideas?
I did find information in event viewer and .wer file:
Faulting application name: OUTLOOK.EXE, version: 14.0.7268.5000, time stamp: 0x60500bef
Faulting module name: OUTLOOK.EXE, version: 14.0.7268.5000, time stamp: 0x60500bef
Exception code: 0xc0000005
Fault offset: 0x0031687c
Faulting process id: 0x3b78
Faulting application start time: 0x01d7df60c68ae876
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 8de76afb-8a83-4fb0-aa57-3a0b602433aa
Faulting package full name:
Faulting package-relative application ID:
Report.wer (27.3 KB)
There were two .wer files, this one is for the outlook the other one it generated for explorer.exe for some reason.
Report.wer (50.8 KB)
Hi David,
thanks for the report!
One possibility to check is for other add-ins to see if they are incompatible with GpgOL.
https://wiki.gnupg.org/GpgOL/IncompatibleAddons
has a list of some known issues with other add-ins.
Best Regards,
Bernhard
Maybe it’s the PDF one? It was weird that it was working for the new emails I was testing, but I didn’t do a lot of testing. Anything I can do to help to fix, I could maybe open the debugger when it offers if had the symbols or something?
This was also in the event viewer:
Outlook loaded the following add-in(s):
Name: Microsoft Exchange Add-in
Description: Exchange support for Unified Messaging, e-mail permission rules, and calendar availability.
ProgID: UmOutlookAddin.FormRegionAddin
GUID: {F959DBBB-3867-41F2-8E5F-3B8BEFAA81B3}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\Microsoft Office\Office14\ADDINS\UmOutlookAddin.dll
Boot Time (Milliseconds): 16
Name: Redemption Helper Outlook Extension
Description:
ProgID: Redemption.Addin
GUID: {3E8E0584-1B63-46DF-8783-EAE6DB9859DD}
Load Behavior: 03
HKLM: 1
Location: C:\PROGRA~2\Kayako\Desktop\REDEMP~1.DLL
Boot Time (Milliseconds): 0
Name: Acrobat PDFMaker Office COM Addin
Description: Acrobat PDFMaker Office COM Addin
ProgID: PDFMOutlook.PDFMOutlook
GUID: {9177B23F-7D46-11D6-B816-00C04FC06913}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\Adobe\Acrobat 2017\PDFMaker\Mail\Outlook\PDFMOutlookAddin.dll
Boot Time (Milliseconds): 0
Name: Microsoft Outlook Social Connector
Description: Connects to social networking sites and provides people, activity, and status information.
ProgID: OscAddin.Connect
GUID: {2163EB1F-3FD9-4212-A41F-81D1F933597F}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\Microsoft Office\Office14\SOCIALCONNECTOR.DLL
Boot Time (Milliseconds): 0
Name: OneNote Notes about Outlook Items
Description: Adds Send to OneNote and Notes about this Item buttons to the command bar
ProgID: OneNote.OutlookAddin
GUID: {B8DD1F2D-BED0-4298-B0D5-9B08F8FAD6CB}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\Microsoft Office\Office14\ONBttnOL.dll
Boot Time (Milliseconds): 16
Name: Norton AntiSpam Outlook Plugin
Description: Norton AntiSpam Outlook Plugin
ProgID: MsouPlug.OutlookPlug
GUID: {2272AE7A-0C30-48E1-91DF-F9E666276C0C}
Load Behavior: 03
HKLM: 0
Location: C:\Program Files\Norton Security\Engine32\22.21.10.40\MsouPlug.dll
Boot Time (Milliseconds): 31
Name: GpgOL - The GnuPG Outlook Plugin
Description: Cryptography for Outlook
ProgID: GNU.GpgOL
GUID: {42D30988-1A3A-11DA-C687-000D6080E735}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\Gpg4win\bin\gpgol.dll
Boot Time (Milliseconds): 0
Name: DYMO LabelWriter Add-In
Description: DYMO LabelWriter Add-In for Microsoft Outlook
ProgID: DYMO.LabelWriterAddIn
GUID: {00000000-0000-0000-0000-000000000000}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\DYMO\DYMO Label Software\Outlook07DymoAddIn.vsto|vstolocal
Boot Time (Milliseconds): 344
Name: Microsoft SharePoint Server Colleague Import Add-in
Description: The Add-in allows Microsoft SharePoint Server to import colleague suggestions based on your Outlook content
ProgID: ColleagueImport.ColleagueImportAddin
GUID: {EFEF7FDB-0CED-4FB6-B3BB-3C50D39F4120}
Load Behavior: 03
HKLM: 0
Location: C:\Program Files (x86)\Microsoft Office\Office14\ADDINS\ColleagueImport.dll
Boot Time (Milliseconds): 15
Name: CodeTwo Public Folders
Description: CodeTwo Public Folders
ProgID: C2PublicFoldersStore.C2PublicFoldersAdd
GUID: {7C2D9857-2993-4145-B6E2-46045625A079}
Load Behavior: 03
HKLM: 1
Location: C:\Windows\SysWOW64\C2PFStore32.dll
Boot Time (Milliseconds): 0
Name: Business Connectivity Services Add-In
Description: This Add-in is used by Business Connectivity Services.
ProgID: BCSAddin.Connect
GUID: {9F787EA5-5EA9-4288-A7D7-A110E8A57494}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\Microsoft Office\Office14\ADDINS\BCSAddin.dll
Boot Time (Milliseconds): 0
Name: Adobe Send & Track for Microsoft Outlook - Acrobat
Description: Adobe Send & Track for Microsoft Outlook - Acrobat
ProgID: AdobeAcroOutlook.SendAsLink
GUID: {C25EDAAF-1FA0-40D2-9A08-E5159D018255}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\Adobe\Acrobat 2017\PDFMaker\Mail\Outlook\SendAsLinkAddin.dll
Boot Time (Milliseconds): 16
Name: Adobe Contribute Plugin
Description: Adobe Contribute Plugin
ProgID: Adobe.Contribute.OfficePlugin
GUID: {03B10452-69A9-4853-AA04-704FFAA113F2}
Load Behavior: 03
HKLM: 1
Location: C:\Program Files (x86)\Adobe\Adobe Contribute CS5.1\Plugins\OfficePlugin\OfficePlugin.dll
Boot Time (Milliseconds): 0
Hi David,
if you have a lot of add-ins, you could try disabling them and see if this makes a difference.
If so, you could try to disable a half of them until you find the add-in that is causing the trouble.
Regards,
Bernhard
Hi,
I am also having a similar problem where Outlook crashes
I have disabled all the plugins except for GpgOL and Outlook still crashes.
Symptom.
Any ideas ?
Hi T P,
thanks for reporting.
Is anything special about the name of the recipient that triggers the crash?
Can you enable GpgOL debugging output to see more information
(do not fully post it here, it can contain personal information)
Only OpenPGP, right?
Regards
Bernhard